DBX Warranty Policy
DBX return policies start on the original purchase date and are valid in 6-12month from the original purchase date. (Based on Customer level in DBX Points System)
Return Option One – Exchange with replacements (not including any shipping charges)
Return Option Two – Refund on 50% of the purchase price as credit.
How to distinguish DBX products?
On all merchandize, DBX utilizes a unique warranty stamp. Merchandise without DBX warranty stamp will not be accepted for any exchange.
Where do items need to be returned to?
Please e-mail your sales representative for the correct address prior to shipping back defective merchandise.
How do I package merchandise for return?
Items need to be in original packaging for returns, please make sure items are carefully wrapped and shipped. We take no responsibility for items lost or damaged in the post.
What is not covered under DBX Warranty?
1. Merchandise over the warranty period.
2. Merchandise without the DBX unique warranty.
3. Any scratches, cracks, dings or other damages will void the warranty.
4. Product is broken when we receiving the return package.
5. Physical damage or damage caused by incorrect installation and usage. For example this includes LCD corner damage, flex cable broken, connector damage and/or small parts missing.
What to do when receiving defective parts or dead on arrival parts?
If it looks like the package has been opened or is visibly damaged, please refuse the package from the courier and contact your DBX sales representative to let us know.
If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning, please weigh and take pictures to keep for the damage claim. Damage claims must be submitted to DBX sale representative within two (2) weeks, so that we may file a claim with the shipment carrier in a timely manner:
•Pictures of the front and back of the packaging.
•Pictures of the front and back of the product that has physical damages.
After photos have been received, DBX sales will offer you a solution in one week.
What if I order the wrong parts?
Unfortunately, if the incorrect parts are ordered, we will accept a return of the parts however DBX will not be liable for any shipping charges and must charge a 20% restocking fee. The 20% restocking fee only applies to parts ordered incorrectly, not for any other returns.
What if DBX sends me the wrong parts?
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing (Item ID). We will verify the error and fix it within one week by offering a full refund or resending the correct parts.
What’s the warranty for special product or battery?
Any issues with Chinese customs will be handled by DBX sales representative. Unfortunately, DBX is not responsible for Customs Clearance in importers countries.
All defective batteries may be returned for a replacement excluding any shipping fees. The refund will be 50% of the purchase price.