DBX Warranty ![]()
DBX Return Policy ![]()
DBX Store return policies start on the original purchase date and are valid in 6-12 month, the specific limitation based on the repair parts model. ![]() 1. Order the wrong parts: We accept a return of the parts however DBX will not be liable for any shipping charges and must charge a 20% restocking fee. 2. DBX store send wrong parts: Please take 3 clear photos of the incorrect item with the SKU showing (Item ID). We will verify the error and fix it within one week by offering a full refund or resending the correct parts. 3. Receiving defective parts or dead on arrival parts: *If it looks like the package has been opened or is visibly damaged, please refuse the package from the courier and email us to let us know. *If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning, please weigh and take pictures to keep for the damage claim. Damage claims must be submitted to service@dbxstore.com within 2 weeks, so that we can file a claim with the shipment carrier in a timely manner. ![]() DBX Exchange& Refund Policy ![]() After received the returned LCD screen replacements, we will bring them to our Quality Assurance Department. Normally, it will take 3~5 working days, then our customer service will send a quality inspection report to you and confirm the problem of the faulty screens. At last, the new replacements or refund will send to you. ![]()
The Signing Issue for Damaged Parcel ![]() ![]()
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